FAQ

What's the best way to burn a Soy Candle?

Our recommended burn time is up to 4 hours. Be sure to trim the wick to 1/4" before each lighting and during the candle burn as needed. Always allow the melt pool to reach the edges of the jars before extinguishing, typically 2 hours for the first burn. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling. These candles are made for small to medium sized rooms.

Why soy?

We choose to work with soy wax for a variety of reasons. Soy is carbon neutral and a 100% renewable source, it burns more cleanly and for a longer period of time than paraffin. Soy candles are also better for your health and better for the environment as they are non-toxic and produce 90% less soot than paraffin. 

Why does my candle/wax melts have a white coating?

 ”Frosting” is a natural occurrence in 100% soy wax. All soy waxes frost to some degree and is a sign that you are indeed burning or melting 100% natural soy wax. In no way does frosting affect the way your candle burns or smells!

Can the jar be repurposed?

When a 1/4" of wax remains, discontinue use of the candle. Place your candle in the freezer, let the wax harden and chip away the excess. Soap and water can then be used to remove the wax residue. 

How fragrant are your candles?

We find that our candles fill a small to medium size room nicely. For larger rooms or rooms with high ceilings we recommend two of our 12 oz. candles, Smaller candles are better burned at a desk or in a small space such as a bathroom. Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. 

How long will it take to ship my order?

All of our products are in stock if they are listed as so. We are no longer a made-to-order website and everything listed is ready to ship. Order processing is 7-14 business days. Extended processing times may occur during high peak holiday seasons. We always use Priority Mail USPS to ship, which is 1-3 business days.

Once your order is shipped, you will receive an email that includes your tracking number.

Do you ship internationally?

Currently we are only offering shipments to the United States.

Do you ship everywhere?

No, due to food imitation laws, we are not able to ship whipped candles to the U.K. Any order placed will be refunded. Thank you for understanding. 

My candle arrived damaged or I have a concern about my order?

Please send an email to Cornershopco97@gmail.com. Customer service is a top priority and we try our very best to respond within 1 business day of receiving an email (Wednesday-Saturday 9am-7pm est)

Do you offer wholesale?

Yes! Please email at csccandlebakery@proton.me

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